Personal support
Contact us by email
Tell us what happened, include your account email and the approximate time of the problem. If the VPN is not working, send diagnostics from the app first.
Email supportStarVPN Support
We’re here to help.
For help with your account, payment, or connection, email us. You may also find a quick answer below.
If the service is unavailable
Check StarVPN status
The status page shows whether the website and core service functions are available.
Open status pageCommon questions
Quick checks you can try
A few short steps resolve many common issues.
StarVPN won’t connect. What should I check first?
Open StarVPN and try connecting again. If that does not help, switch between Wi‑Fi and mobile data, then send diagnostics from the app.
I lost internet access after switching Wi‑Fi. What should I do?
Wait a few seconds for your phone to finish changing networks. If internet access does not return, open StarVPN and reconnect. If it happens again, note the approximate time and send diagnostics.
I paid, but my subscription is still missing
Refresh your account page and make sure you signed in with the same email used for payment. If the subscription is still missing, include proof of payment in your support request.
My sign-in code has not arrived
Check your spam and promotions folders, then request a new code. Use only the latest code you receive. Delivery can occasionally take a couple of minutes.
Where will I receive the reply?
Replies to support requests appear in the Support section of your account. If you contacted us by email, the reply will arrive by email.
After a problem
Send diagnostics from the app
Send the report as soon as possible after the problem. It includes technical events that can help us find the cause.
Contact
Contact StarVPN
StarVPN is provided by DMD GROUP MMC.
We’ll reply to the email address you used.